In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible. We require your cancellation in writing, within 5 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R150.00 handling fee which we will deduct from the refund. You are encouraged to return the order to one of our branches or we can arrange a collection at a time that is convenient for you. There will be a R120.00 collection fee, that will also be deducted from the final refund amount. Thank you for understanding that we require the goods in their original undamaged packaging and still in a frozen state.