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Return/Refund Policy


Our return and refund policy is limited to defective products, packaging or delivery problems for individual products, not whole kits.

We do not refund or replace entire kits/challenges.

We reserve the right to replace only meals delivered on the previous/ last order. 

If you are unsure about purchasing a kit then consider purchasing individual items or a weekly kit from Dischem or our online store to test the flavours and food style.

For returns and refunds of individual products, we will do our absolute best to make this process as seamless as possible.

Send an email to [email protected] within 5 days of the date of delivery or retail purchase.

In the email, provide your order details and state the nature of the defect. 

Attach snapshots/ a clear photo of the batch number(s) /expiry date of each meal that you are reporting as defective. The batch number/ expiry date is found on the side of the white plastic meal container on a small white sticker.

You may return the products to one of our branches (JHB or Cape Town). 

If we agree to a collection from your premises, the cost of that trip will be deducted from any refund that may be due to you. 

Upon return of the goods to our warehouse, the items will be inspected in accordance with Health and Safety Regulations. No refunds shall be given if any meals are deemed unfit for a return this includes those meals that show signs of being thawed and refrozen (i.e. due to load shedding).

Please note that there will be a handling fee levied in these circumstances and these amounts shall be deducted from any refund that may be due.

Thank you for understanding that we require the goods in their original, undamaged packaging and still in a frozen state.


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