Our return and refund policy is limited to defective products, packaging or delivery problems for individual products not kits.
We do not refund or replace entire kits/challenges.
If you are unsure about purchasing a kit then consider purchasing individual items or a weekly kit from Dischem or our online store to test the flavours and food style.
For Returns and refunds of individual products we will do our absolute best to make this process as seamless as possible.
Send an email to [email protected] within 5 days of the date of delivery or retail purchase.
The email should provide your order details and state the nature of the defect. Attach snapshots/ a clear photo of the batch number(s) /expiry date of each meal that your are reporting as defective. Batch number/ expiry date is found on the side of the white meal container on a small white sticker.
You may return the products to one of our branches (JHB or Cape Town) or we can arrange a collection from your premises, the cost of which will be deducted from any refund that may be due to you. Upon return of the goods to our warehouse, the items will be inspected in accordance with Health and Safety Regulations. No refunds shall be given if any meals are deemed unfit for return. Please note that there will be a handling fee levied in these circumstances and these amounts shall be deducted from any refund that may be due.
Thank you for understanding that we require the goods in their original, undamaged packaging and still in a frozen state.
Due to health and safety regulations we cannot accept previously defrosted food.